We had an interesting experience at the grocery store today. To begin, we noticed there was no "Jedi" to be found and had to randomly pick a cashier... Ugh, big mistake! Low and behold he scrutinized EVERY one of our coupons! This particular store doubles coupons up to .50. If they didn't we'd never go there since their prices are somewhat higher than other stores in the area.
Our cart was full of groceries and had a large amount of free items. We were excited about all our great finds... that is until the dreaded cashier started to speak. He looked at our first coupon and without even trying to scan it stated, "You can't double this one because that would make it free." In the back of our minds we were thinking well isn't that the point. So we politely let him know we specifically come to this grocery store because they double coupons and we love & appreciate their great deals. He then adds, "Well I can't make it free... that would be like stealing!" Hmph.... Stealing??!! For Pete's Sake. We're just trying to save a buck!
Finally he called over another young guy who agreed with Mr. Crabbypants . At this point our self control was limited but we bit our tongues and nicely told them to put everything back that would be free.
As he was voiding out the sale we noticed an older man who appeared to be a manager. Quickly we gestured his attention and explained the situation. With NO hesitation he said, "Of course we will take these coupons!". He walked directly over to Mr Crabbypants and informed him of their policy. It was obvious he was not happy about this as he handed over the receipt in an icy fashion. He forced a fake smile and said "Thanks for shopping with us. You saved $60." As we walked away he mumbled under his breath, "These tight-wads think they can walk in here and get things for free." Ha! You bet we're tight-wads... And proud of it!
Make every shopping trip you have a learning experience. Our grocery adventure today taught us not only patience but to stand our ground and not back down. If you are using a coupon for a product you've purchased and they won't except it don't be embarrassed to ask to remove it from your purchase. Also, remember to look for a manager if you don't think the employee understands the store coupon policy (which happens often). Thanks Mr. Crabbypants for a good laugh and yet another tale from the till.
By the way - we have yet to come up with a good name for those unavoidable cranky coupon cashiers. If you have a good idea let us know by leaving a comment below... Thanks!
Make every shopping trip you have a learning experience. Our grocery adventure today taught us not only patience but to stand our ground and not back down. If you are using a coupon for a product you've purchased and they won't except it don't be embarrassed to ask to remove it from your purchase. Also, remember to look for a manager if you don't think the employee understands the store coupon policy (which happens often). Thanks Mr. Crabbypants for a good laugh and yet another tale from the till.
By the way - we have yet to come up with a good name for those unavoidable cranky coupon cashiers. If you have a good idea let us know by leaving a comment below... Thanks!
5 comments:
I had a similar experience at Target with a young cashier and a younger manager. I was about to go over their heads and ask for another, "seasoned" mgr., until the young, female mgr. threw up her arms and said, "Whatever!" and walked away. I had just stated their own coupon policy to them. Don't look like the fool if THEY are the ones who are untrained. Make them call corporate.
We call our local cranky coupon cashier the "Coupon Nazi"....."No coupons for YOU!" (any other Seinfeld fans out there?) :)
Well I haven't tried yet but I will be using our (Winn-Dixie) new "self check-out" service. I work there so it might make it easier for me. I will let you know.
I am really disappointed with Target. The first time I couponed they were really nice to me. The last two times the cashiers were unhappy and the one tonight very argumentative - I was only using two coupons!
First she pretended they didn't scan - I took the coupon and moved it correctly under her scanner. Then she said they could not adjust down a coupon so I could get a .97 deoderant! These are not new cashiers, I have been shopping there for years! You'd think in this economy they wouldn't give a long time customer trouble trying to save $1.97!
I've had similar problems at Walmart...they really do think I'm out to steal from them I think! Ignorance on coupon policy is a big problem. Too bad stores don't train their cashiers more thoroughly on this subject to make it easy on us 'tight wads'! :)
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